FAQs • Big Spring, TX • CivicEngage

What if I cannot pay my bill before the disconnect date?: Customers can request an extension in the water office. Extensions must be requested before the disconnect date. Extensions are for up to 10 additional days. Please call 432-264-2540 for more information.

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Water

1. How do I disconnect/terminate my water service?: You must sign a disconnect order in the Water Office located at 501 Runnels. Office hours are Monday through Friday, 8 a.m. to 5 p.m. You must present a valid ID to disconnect service. Please call 432-264-2540 for more information.

2. How do I transfer my water service?: Customers can transfer service at the water office by completing a transfer service request. The account being transferred must be current. There will be a $15 transfer service fee which will be applied on the customer's next bill. You must present a valid ID to transfer service. Please call 432-264-2540 for more information.

3. What if I cannot pay my bill before the disconnect date?: Customers can request an extension in the water office. Extensions must be requested before the disconnect date. Extensions are for up to 10 additional days. Please call 432-264-2540 for more information.

4. What if my water is disconnected for non-payment?: Accounts scheduled for disconnection will be disconnected the morning of the disconnect date if payment has not been received by 8:30 a.m. the day of or if an extension has not been requested. To re-establish service, the entire bill plus a $20 service re-connection fee must be paid. Payment on disconnected accounts must be made by cash or credit card. No checks will be accepted. Water service will be turned back on between 1 p.m. and 5 p.m. the day payment is received. Please call 432-264-2540 for more information.

5. I have a question about my bill. Who do I call?: Contact Water Office staff at 432-264-2540.

6. Can my water meter be inaccurate?: Yes. Customers can request a meter reread by contacting the Water Office at 432-264-2542.

7. Where does our water come from?: Big Spring water is supplied by the Colorado Water Municipal Water District (CRMWD). It comes from 1 or a combination of 3 reservoirs:
-Lake O.H. Ivie
-Lake J.B. Thomas
-Lake EV. Spence

Please call 432-264-2542 for more information.

8. Is our water safe to drink?: Absolutely. We are proud to report that our water meets or surpasses all federal and state primary drinking water quality requirements and standards. The Texas Commission on Environmental Quality (TCEQ) has assessed our systems and determined that our water is safe to drink. We are confident that the water processed by our treatment plant and our personnel is the safest water we have ever produced. The City of Big Spring is committed to providing our residents with the safest and most reliable water supply. Please call 432-264-2542 for more information.

9. How is our wastewater treated?: Our wastewater is treated by utilizing pumping, screening, grit removal, primary settling, trickling filter and activated sludge process followed by secondary settling disinfection, disinfectant removal and aeration. Please call 432-264-2542 for more information.

10. How much waste can the wastewater treatment plant handle?: The plant is designed to treat an average flow of 3.8 million gallons per day, but can handle peak hour wet weather flows of 11.2 million gallons per day. Please call 432-264-2542 for more information.

11. Where does the water go after treatment?: Plant effluent (fully treated liquids) are discharged into Beals Creek, while solids generated by the treatment process are treated and disposed of at the city operated landfill. Please call 432-264-2542 for more information.

12. Who inspects the city's wastewater treatment plant?: The City of Big Spring must meet very strict levels of treatment standards regulated by Federal and State government agencies prior to releasing it into the environment. Please call 432-264-2542 for more information.