Mission

To deliver quality Utility Billing and Information services for City of Big Spring employees and community. The information we compile through our resources allows our customers the opportunity for excellent decision making. Our commitment is to provide support services in a professional and efficient manner to achieve high levels of productivity and customer satisfaction.

The Water Office is responsible for the billing and collection of water, wastewater, sanitation collection, and environmental fees. Department personnel are responsible for reading service meters, computing and sending bills and the collection and posting of paid bills.

WAYS TO MAKE YOUR PAYMENT:

1.  Pay online at https://www.municipalonlinepayments.com/bigspringtx/utilities. 

2.  Pay via the automated phone system by calling 833-227-1752. 

3.  Payment can be made using the kiosk on the east side of the building.

4.  Pay over the phone by calling the office directly at 432-264-2542, 432-264-2543, or 432-264-2544.

Water Office staff are still available to assist customers during normal business hours.  To contact the Water Office, please call any of the numbers above.